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Thursday 5th November 2015

Many thanks for your speedy delivery. The product is excellent, I'm very pleased with this unit!

I will be using you again into the future.

Best regards,

Steve, D

Tuesday 3rd November 2015

Thanks for your prompt response and arrangements to have the refund returned which will now pay the plumber for his services.

Sorry as things turned out. Perhaps I should have consulted a plumber on having the radiator moved in the first place but at 83 my judgement in making decisions is not always correct especially when done hastily.

Thanks again for your patience and assistance.

Regards George

Sunday 30th August 2015

Hi Rob,

The Igenix Dehumidifier was delivered on Friday afternoon.

It’s absolutely ideal for what we want. Thanks so much for sorting this out for us. It’s fantastic Customer service from you.

Thanks for your help.

Kind regards

Trevor

Monday 9th January 2015

I could not be more impressed with my dehumidifier MEACO DD8L.

During the first day we recovered 7litres of water and in 2 weeks the house has completely dried out.

I would recommend this particular product to any one knowing full well they would be 100% satisfied

Thank you very much.

Alice M.

Tuesday 20th January 2015

Dear Mr Hannan,

With reference to our telephone conversation of a few minutes ago, I appreciate the prompt attention you gave to this as soon as it reached your desk, and I do of course fully understand and accept your explanation that this was a series of unfortunate coincidences that does not seem to have been the fault of any person in your company.

So, with my thanks to you for dealing with it personally in a courteous and correct manner, I look forward to receipt of the goods in due course.

Kind regards,
James

Monday 5th January 2015

I bought the 122Classic in January 2014. I just wanted to let you know it is one of the best appliances I have ever bought for the house. I didn't know how to put the testimonial on so would you mind transferring it for me?

"If you are considering buying a dehumidifier but cannot make up your mind let me tell you how pleased I am with mine. I am a genuine customer and cannot recommend this company enough.

I have had my 3 bed bungalow for 10 years. I have new upvc windows, wall and ceiling insulation. The bungalow always felt very cold (I only have two storage heaters) but even max heat would not warm the rooms in winter. My electric bill was extremely high being the sole energy used. My windows would be absolutely dripping with condensation in the morning. I had mould on my walls in two of the bedrooms and was very worried about it.

I decided to order the122classic. Now almost a year later I can tell you the following:

The bungalow is so warm now.
The storage heaters have only been on minimum.
The windows are as dry as a bone every morning and look really much cleaner.
No more mould on walls.
My washing drys over night on horses so I don't use the tumble dryer anymore.
The dehumidifier blows out warm air whilst extracting the water acting as the heating system.
2 litres of water is extracted every day - no wonder the place was so cold we were literally living in cold water and breathing in mould spores!
The ionizer purifies the air whilst the filter catches fluff.
The dehumidifier is working all of the time during autumn and winter months and a bit less during spring and summer but my electric bill was amazingly so much cheaper. I was shocked. Reason being;- tumble dryer no longer used, storage heaters on minimum (unheard of) and mobile oil heaters redundant.
When I first got the humidity meter it registered 74%. Now it is around 54 - 60. Mould spores cannot survive below 60%.

I cannot recommend this machine enough. Before I ordered, I had a long chat to get more information so I could make a decision. Best decision I ever made. This company is so helpful and the machine arrived the next day".

Thanks
Sue

Monday 24th November 2014

Hi Terry, just a quick line to say the Meaco arrived on Friday and has been hard at work all weekend, very pleased with it. Thanks for your help,

Andy (Eco Air DD128)

Friday 21st November 2014

Thank you for my delivery what excellent service I only ordered yesterday and I get home to find it here today! My daughter needs one exactly the Same and will certainly order of you again 12 out of 10 thank you

Chrissie (Meaco DD8L)

Thursday 6th November 2014

Thanks for your advice we have ordered from you!

Jane (Eco Air DD128)

Monday 3rd November 2014

Just wanted to say what a superb service from start to finish! From ordering on Thursday evening on line to Sarah ringing on Friday to check the address and advising me my order would be delivered on Monday to it arriving in the time slot today. Fantastic!

Hope this de-humidifier lasts as long as our last one which was also an Ebac.

Many thanks!

Jamie

Wednesday 22nd October 2014

Just want to congratulate you on a very well packaged product and less than two days from order to my receiving the dehumidifier. Very good - I already have my Eco DC12 plugged in and working and am hopeful that it will cure my mildew problems.

Kind Regards,

David

Monday 13th October 2014

Just wanted to say what a superb service from start to finish! From ordering on Thursday evening on line to Sarah ringing on Friday to check the address and advising me my order would be delivered on Monday to it arriving in the time slot today. Fantastic!

Hope this de-humidifier lasts as long as our last one which was also an Ebac.

Many thanks

Dawn

Saturday 21st June 2014

Hi

After I phoned your customer services department on Friday morning they got on to the problem straight away and the dehumidifier was delivered this morning. Thank you.

Regards

John

Tuesday 10th June 2014

Subject: FW: Dehumidifier to Spain

Sarah,

I thank you for your email, I congratulate you for the customer service you have shown to me and my wife, If you are an employee then show this email to your boss and tell him you deserve a rise and if you are the boss then I hope that your business booms

Many thanks

Tom (Ebac 6100)

Wednesday 29th January 2014

Order arrived 1220hrs. Thank you for splendid service.

Patrick (Eco Air DD322FW SIMPLE)

Tuesday 21st January 2014

Hi Rob

Just to let you know have received my second humidifier today, am very grateful for all you support and please be rest assured that I will be recommending you products to my family and friends.

Kind regards

Anthony

Monday 13th January 2014

Excellent sevice. Humidity coming down nicely!

Peter Meaco DD8L

Friday 3rd January 2014

Hi

Just wanted to email to say thank you for excellent service and fast delivery. I ordered yesterday and received the dehumidifier this morning.

Many thanks

Jane

Monday 23rd December 2013

Many thanks for quickly expediting my refund at what must be a very busy time for you; I had expected that this matter would have been far more difficult to resolve.

I have just received the January 2014 copy of "Which Magazine". This contains an article on Returned Good to Major Retailers and it makes an interesting comparison with the positive experience I have had with you.

Please feel free to post this on your testimonials website.

With best wishes

Eric

Sunday 1st December 2013

Would just like to thank you for the replacement weather station received this week after the one sent with my original order failed.

I would also like to take this opportunity to say how pleased we are with the dehumidifier, the amount of water it takes out of our conservatory is really amazing. No more streaming windows. Hurrah!!!! Thank you for such good service.

Margaret Roberts. (Meaco DD8L Junior)

Thursday 28th November 2013

Purchased an ebac dehumidifier on the 26/11/ 13 which I received today the 27/11/13 and would like to take this opportunity to tell you that I think your service is brilliant and I would have no hesitation in using it again.

Mr Mcclarence (Ebac 2650E)

Monday 25th November 2013

Order arrived this morning. Everything is OK. Thank you for your prompt, good service.

Regards

Neill (Eco Air DD322FW SIMPLE)

Monday 21st October 2013

Hi Rob,

I bought my Ecoair DD 322FW Classic from yourselves last year and never got a chance to leave you any feedback - sorry.

Well its that time of year again.. Just got the " Daddy " out of the loft, fired it up, and it's pulling moisture out of the air like its going out of fashion !! For years I suffered with condensation, previously bought 2 dehumidifiers of a leading UK brand but they were useless. Night time is when the temperature drops and the heating is off, its then that these come into their own.

Thanks again for the advice - even though it was 12 months ago!

Brian

Monday 14th October 2013

I moved house recently from London to a stone farmhouse in Cumbria - I had no idea of the appalling dampness and mould these beautiful old stone buildings can suffer from. I have been trying to deal with it for 18 months not knowing what to do! I have a large kitchen with a fabulous stone chimney breast. The huge stone lintel would glisten, run and then drip with so much water I was convinced rain was coming down the chimney. I have only recently accepted that it could be condensation from cooking.

A local told me a dehumidifier might help - I have never lived in damp conditions before and didn't really know what a dehumidifier might do.

By chance I recently came upon your website and within minutes I learnt a great deal about these machines, all the questions I had were answered right there and clearly - the website is wonderful! Your company is so accessible - I was able to telephone and speak to very helpful and knowledgeable staff immediately.

A day or so later an Ecoair DD122FW Classic arrived. I would like to say it is probably the best thing I have bought for this house and worth every penny of the £165. The transformation is remarkable - the unsightly and unpleasant wet and dripping stone wall is now once again a beautiful feature of the kitchen - it remains DRY when cooking! The dehumidifier extracts a large amount of water from the air - alarming to think that without it so much water was airborne and circulating throughout the house every day.

This dehumidifier is technologically advanced, beautifully designed, quiet and so very simple to use. Condensation, lingering dampness and then the appearance of mould are most unpleasant to live with - this slim, compact beautiful little machine has just sorted it out. Perhaps living in Cumbria isn't so terrible after all!

Thank you very much, Carol

Thursday 3rd October 2013

Just a short email to thank you and the team for the excellent service that I've received. I ordered a dehumidifier from you yesterday lunchtime and the dehumidifier arrived at 11.00 o'clock this morning.

I found your website very informative. The information on whether to choose a compressor or desiccant dehumidifier was particularly helpful. I purchased an Eco Air DD322FW Simple, and had the machine unwrapped and operating in a few minutes. It's been running for a couple of hours and has already reduced the humidity from 81% to 60%.

Howard

Tuesday 17th September 2013

Many thanks for the efficient and speedy delivery of our Ecodehumidifier which we received today after ordering it on Monday 16th September.

Richard

Friday 8th February 2013

Just wanted to drop you a quick line to compliment you on your service. I ordered at 2pm yesterday and my delivery was here before 10pm this morning. It even beat the APC online tracking , which hadn't updated since the Consignment was received at the Sending Depot. Most companies charge extortionate prices for overnight delivery, not you. It's nice to deal with a company who put customer service at the top of their list of priorities. (Kroll T24)

Many thanks & well done!

Deb

Wednesday 30th January 2013

Hello,

I'd just like to say how pleased I am with your service and to thank you for sorting out the problem with my original purchase,the Provic X dry,which went wrong.I am very pleased with the replacement.It is very unusual to get such good customer service these days,so well done and thank you.

I would certainly recommend you to anyone. (Eco Air DD322FW SIMPLE)

Kind Regards

Judy

Wednesday 16th January 2013

Just to let you know that I recieved my dehumidifier on Monday and it works a treat. Thank you for your prompt and efficient service on getting this sorted out for me. (Eco Air DD122FW Classic)

Regards

Rick

Monday 7th January 2013

Hi there,

I just wanted to say a really big thank you for the advice you gave me on choosing the right dehumidifier. I wasn't sure which one would suit our property best and you recommended the DD322FW SIMPLE.

We have used an old dehumidifier 24 hours a day for the last few months and have still had a real problem with damp and mould. Within 4 days of using this new model, it has taken out of our home 4 times as much water in 24 hours as the old one and it is finally beginning to feel dry.

I was scepticle that one unit could do it and was prepared to buy 2, but your advice to hold off on the second one was totally correct. Would highly recommend you, your company and this model to anyone looking to purchase a top quality and ultra efficient dehumidifier. (DD322FW SIMPLE)

Many thanks

Rebecca

Thursday 4th January

Rob I spoke to you asking for advice re de-hums just before your Christmas Party I was ringing from N.I.

The advice you gave me was to get a dessicant dd322fw. Anyway I bought 2 of them from you and I am so delighted that I took your advice I just cannot believe how much water is being removed from my premises.

You certaintly know your stuff. They are so quiet and inexpensive to run and best of all they are a great work horse.

I think you will be getting more orders from N.I. Good Job and well done Thanks and Happy New Year. (DD322FW SIMPLE)

John

Thursday 3rd January

Item received from courier at 9.30am today. APC Driver was very good, excellent service and turn around. (Eco Air DD322FW Classic)

Thank you

Kind regards

Theresa

Wednesday 2nd January 2013

Meant to take the time to say I was really impressed how quick you supplied this & its a nice product.I will definitely recommend you to others (DD122FW Simple)

Regards

Joe

Saturday 29th December

Dear Terry

Received earlier today excellent service thank you for your help much appreciated. It is pleasing to find a company who actually provides and not just says they provide a high level of service. (DD122FW Classic)

Happy New Year to you all.

Kind regards
Philip

P.S. The amount of water I’ve seen taken out since receipt Saturday. I think I am adding to the high water level in the river Severn!!!

Wednesday 12th December

I spoke to your sales team and was in contact with Rob, just a line to say that the item arrived and is in use,,, very very pleased with the machine, Rob told us that this is the best one for us...... He was not wrong.

Please inform Rob that he as got one very happy customer. (Meaco DD8L)

Thanks again

Tony - Stoke on Trent

Monday 3rd December

My new dehumidifier arrived promptly and is now in use. Many thanks for your fast and efficient service. (Igenix IG9812)

Best wishes,

Alan

Friday 30th November 2012

Thank you so much for the dehumidifier which we received so fast after our order. We cannot believe how fast it set to work, or the amount of water it has collected. The machine is so easy to use it's unbelievable!!! Worrying though how much water there is in our rooms.We realised we needed a dehumidifier due to the damp and mould problem but never realised how bad it was until we saw the water we'd collected ! WORTH EVERY PENNY. (Eco Air DD322FW)

Thanks a lot for your expert help in this matter.

Much appreciated

Elaine

Thursday 29th November 2012

Hi, just a line about the dehumidifier I purchased from you on 27-11-2012. I have the ECO DD122 FW Classic working in a caravan, and very pleased with the performance so far, I also have a compressor dehumidifier which cuts in and out (which the new one doe's not do.) I bought this one, mainly for it's ability to restart after a power cut, so connected it to a timer to work 12Hrs. on 12Hrs. off. So far so good. Would I buy another one? Yes! Satisified customer.

Tom

Saturday 24th November 2012

I just wanted to let you know that I received my order yesterday at 11 am. I put it on straight away as my condensation on my windows is awful and the humidity level in my two bed flat was at 68 per cent at best. It has been on continuously at normal mode and in just over 24 hrs has collected 6 litres of water and my humidity level is now down to 50 per cent. It has also helped as I have been able to turn my heating off and the warm air from the dehumidifer has been enough to warm all the rooms with it situation in the hallway.

Many thanks for the quick delivery and a great product! (Meaco DD8L)

Diane Armstrong

Friday 23rd November 2012

Just to let you know the repaired/replaced DH2500 arrived first thing yesterday. I installed it straight away and it was clear the unit was shifting a great deal more air than the previous unit. The unit is running a constant 2.5 to 3 amps and within 24 hrs the humidity is down to near 55%. I am impressed!!

Thank you to all concerned for correcting the issue(s) in a fairly quick time, and appreciating i wasn’t being unreasonable in wanting to get it sorted. Because of your help and the impressive nature of the unit i will early next year buy other unit(s) and extol the virtues of this amazing little machine.

The product alone is not sufficient to hang onto customers its the backup which sets companies apart, especially these days ! Thanks again (Ecor Pro DH2500)

Kind regards

Simon

Tuesday 20th November 2012

I want to say that you have amazing knowledgable staff who have excellent customer service. (Eco Air DD122FW mk5)

Samantha, Oxford

Wednesday 14th November 2012

The replacement dehumidifier arrived this morning via APC-Overnight. They also took away the defective unit to return to you.

The new unit is fine - it is quietly humming away on my landing! Having seen the undamaged unit it is clear that the original machine had taken quite a battering on its way to us.

I am very grateful for your considerable help and reassurance and I am impressed by the service your company provides - thank you.

Best wishes

Peter Longhurst

Friday 2nd November 2012

I just received my ecoair dehumidifier - it's great (and came the next day)

I have it in my converted garage - single skinned (but lined and plastered)

The silver filter had made a noticeable difference in an hour - the smell of mildew actually disappeared and my clothes n longer smell of 'shed' when I go down there.

The added bonus of the weather station (was this a gift?) means that i can see how humid the room is you could see the humidity just drop.

It is quite quiet - ok when i play drums; but not so good for recording (but then it can simply go off for a little while)

It now means i no longer have to worry about electrical equipment in there

I now realise how damp the space was - as there is a noticeable amount of water in the 2 litre container ( i may have to raise the unit and use the tube to allow the water into a bigger container) - once the room gets to a stable level of humidity i can see how much water it takes from the air on a regular basis

Any way i was moved to email just because it has completely changed the nature of the room (have to wait for how it copes in the winter......) (Eco Air DD122FW mk5)

Best wishes

Sam

Wednesday 17th October 2012

The dehumidifier arrived safely this morning (and is already positioned in my garage and underway!)

Many thanks again for your advice and the prompt supply. (DD122FW mk5)

Regards

Tony

Tuesday 9th October 2012

Hi,

Just wanted to say thank you for returning my call last night. I really appreciate your advice and its nice to know you have some experience with boats. We will stick with the newer model that we purchased.

Francesca, Chelsea Harabour (DD122FW mk5)

Wednesday 26th September 2012

Many thanks received this morning very quick and good service!

Thanks again

Mr F.P. du-Randt (dd122fw mk5)

Saturday 8th August 2012

Dear Terry,

The Free gift arrived yesterday, Very pleased with it.

Many thanks,

John

PS the De-humidifier is pretty good too! (Eco Air DD122FW)

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