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Many thanks for your speedy delivery. The product is excellent, I'm very pleased with this unit!
I will be using you again into the future.
Best regards,
Steve, D
Regards George
The Igenix Dehumidifier was delivered on Friday afternoon.
It’s absolutely ideal for what we want. Thanks so much for sorting this out for us. It’s fantastic Customer service from you.
Thanks for your help.
Kind regards
Trevor
I could not be more impressed with my dehumidifier MEACO DD8L.
During the first day we recovered 7litres of water and in 2 weeks the house has completely dried out.
I would recommend this particular product to any one knowing full well they would be 100% satisfied
Thank you very much.
Alice M.
Tuesday 20th January 2015
Dear Mr Hannan,
With reference to our telephone conversation of a few minutes ago, I appreciate the prompt attention you gave to this as soon as it reached your desk, and I do of course fully understand and accept your explanation that this was a series of unfortunate coincidences that does not seem to have been the fault of any person in your company.
So, with my thanks to you for dealing with it personally in a courteous and correct manner, I look forward to receipt of the goods in due course.
Kind regards,
James
Monday 5th January 2015
I bought the 122Classic in January 2014. I just wanted to let you know it is one of the best appliances I have ever bought for the house. I didn't know how to put the testimonial on so would you mind transferring it for me?
"If you are considering buying a dehumidifier but cannot make up your mind let me tell you how pleased I am with mine. I am a genuine customer and cannot recommend this company enough.
I have had my 3 bed bungalow for 10 years. I have new upvc windows, wall and ceiling insulation. The bungalow always felt very cold (I only have two storage heaters) but even max heat would not warm the rooms in winter. My electric bill was extremely high being the sole energy used. My windows would be absolutely dripping with condensation in the morning. I had mould on my walls in two of the bedrooms and was very worried about it.
I decided to order the122classic. Now almost a year later I can tell you the following:
- The bungalow is so warm now.
- The storage heaters have only been on minimum.
- The windows are as dry as a bone every morning and look really much cleaner.
- No more mould on walls.
- My washing drys over night on horses so I don't use the tumble dryer anymore.
- The dehumidifier blows out warm air whilst extracting the water acting as the heating system.
- 2 litres of water is extracted every day - no wonder the place was so cold we were literally living in cold water and breathing in mould spores!
- The ionizer purifies the air whilst the filter catches fluff.
- The dehumidifier is working all of the time during autumn and winter months and a bit less during spring and summer but my electric bill was amazingly so much cheaper. I was shocked. Reason being;- tumble dryer no longer used, storage heaters on minimum (unheard of) and mobile oil heaters redundant.
- When I first got the humidity meter it registered 74%. Now it is around 54 - 60. Mould spores cannot survive below 60%.
I cannot recommend this machine enough. Before I ordered, I had a long chat to get more information so I could make a decision. Best decision I ever made. This company is so helpful and the machine arrived the next day".
Thanks
Sue
Monday 24th November 2014
Hi Terry, just a quick line to say the Meaco arrived on Friday and has been hard at work all weekend, very pleased with it. Thanks for your help,
Andy (Eco Air DD128)
Thank you for my delivery what excellent service I only ordered yesterday and I get home to find it here today! My daughter needs one exactly the Same and will certainly order of you again 12 out of 10 thank you
Chrissie (Meaco DD8L)
Thursday 6th November 2014
Thanks for your advice we have ordered from you!
Jane (Eco Air DD128)
Monday 3rd November 2014
Just wanted to say what a superb service from start to finish! From ordering on Thursday evening on line to Sarah ringing on Friday to check the address and advising me my order would be delivered on Monday to it arriving in the time slot today. Fantastic!
Hope this de-humidifier lasts as long as our last one which was also an Ebac.
Many thanks!
Monday 13th October 2014
After I phoned your customer services department on Friday morning they got on to the problem straight away and the dehumidifier was delivered this morning. Thank you.
Tuesday 10th June 2014
Sarah,
I thank you for your email, I congratulate you for the customer service you have shown to me and my wife, If you are an employee then show this email to your boss and tell him you deserve a rise and if you are the boss then I hope that your business booms
Many thanks
Tom (Ebac 6100)
Wednesday 29th January 2014
Order arrived 1220hrs. Thank you for splendid service.
Patrick (Eco Air DD322FW SIMPLE)
Tuesday 21st January 2014
Excellent sevice. Humidity coming down nicely!
Peter Meaco DD8L
Hi
Many thanks for quickly expediting my refund at what must be a very busy time for you; I had expected that this matter would have been far more difficult to resolve.
I have just received the January 2014 copy of "Which Magazine". This contains an article on Returned Good to Major Retailers and it makes an interesting comparison with the positive experience I have had with you.
Please feel free to post this on your testimonials website.
With best wishes
Eric
Sunday 1st December 2013
Would just like to thank you for the replacement weather station received this week after the one sent with my original order failed.
I would also like to take this opportunity to say how pleased we are with the dehumidifier, the amount of water it takes out of our conservatory is really amazing. No more streaming windows. Hurrah!!!! Thank you for such good service.
Thursday 28th November 2013
Purchased an ebac dehumidifier on the 26/11/ 13 which I received today the 27/11/13 and would like to take this opportunity to tell you that I think your service is brilliant and I would have no hesitation in using it again.
Mr Mcclarence (Ebac 2650E)
Monday 25th November 2013
Order arrived this morning. Everything is OK. Thank you for your prompt, good service.
Regards
Neill (Eco Air DD322FW SIMPLE)
Monday 21st October 2013
Monday 14th October 2013
I moved house recently from London to a stone farmhouse in Cumbria - I had no idea of the appalling dampness and mould these beautiful old stone buildings can suffer from. I have been trying to deal with it for 18 months not knowing what to do! I have a large kitchen with a fabulous stone chimney breast. The huge stone lintel would glisten, run and then drip with so much water I was convinced rain was coming down the chimney. I have only recently accepted that it could be condensation from cooking.
A local told me a dehumidifier might help - I have never lived in damp conditions before and didn't really know what a dehumidifier might do.
By chance I recently came upon your website and within minutes I learnt a great deal about these machines, all the questions I had were answered right there and clearly - the website is wonderful! Your company is so accessible - I was able to telephone and speak to very helpful and knowledgeable staff immediately.
A day or so later an Ecoair DD122FW Classic arrived. I would like to say it is probably the best thing I have bought for this house and worth every penny of the £165. The transformation is remarkable - the unsightly and unpleasant wet and dripping stone wall is now once again a beautiful feature of the kitchen - it remains DRY when cooking! The dehumidifier extracts a large amount of water from the air - alarming to think that without it so much water was airborne and circulating throughout the house every day.
This dehumidifier is technologically advanced, beautifully designed, quiet and so very simple to use. Condensation, lingering dampness and then the appearance of mould are most unpleasant to live with - this slim, compact beautiful little machine has just sorted it out. Perhaps living in Cumbria isn't so terrible after all!
Thank you very much, Carol
Thursday 3rd October 2013
Tuesday 17th September 2013
Many thanks for the efficient and speedy delivery of our Ecodehumidifier which we received today after ordering it on Monday 16th September.
Richard
Friday 8th February 2013
Wednesday 30th January 2013
Kind Regards
Wednesday 16th January 2013
Just to let you know that I recieved my dehumidifier on Monday and it works a treat. Thank you for your prompt and efficient service on getting this sorted out for me. (Eco Air DD122FW Classic)
Monday 7th January 2013
Hi there,
Thursday 4th January
Rob I spoke to you asking for advice re de-hums just before your Christmas Party I was ringing from N.I.
The advice you gave me was to get a dessicant dd322fw. Anyway I bought 2 of them from you and I am so delighted that I took your advice I just cannot believe how much water is being removed from my premises.
You certaintly know your stuff. They are so quiet and inexpensive to run and best of all they are a great work horse.
I think you will be getting more orders from N.I. Good Job and well done Thanks and Happy New Year. (DD322FW SIMPLE)
John
Thursday 3rd January
Thank you
Kind regards
Theresa
Wednesday 2nd January 2013
Meant to take the time to say I was really impressed how quick you supplied this & its a nice product.I will definitely recommend you to others (DD122FW Simple)
Saturday 29th December
Dear Terry
Received earlier today excellent service thank you for your help much appreciated. It is pleasing to find a company who actually provides and not just says they provide a high level of service. (DD122FW Classic)
Happy New Year to you all.
Kind regards
Philip
P.S. The amount of water I’ve seen taken out since receipt Saturday. I think I am adding to the high water level in the river Severn!!!
Wednesday 12th December
Thanks again
Tony - Stoke on Trent
Monday 3rd December
Friday 30th November 2012
Thursday 29th November 2012
Hi, just a line about the dehumidifier I purchased from you on 27-11-2012. I have the ECO DD122 FW Classic working in a caravan, and very pleased with the performance so far, I also have a compressor dehumidifier which cuts in and out (which the new one doe's not do.) I bought this one, mainly for it's ability to restart after a power cut, so connected it to a timer to work 12Hrs. on 12Hrs. off. So far so good. Would I buy another one? Yes! Satisified customer.
Tom
Saturday 24th November 2012
Friday 23rd November 2012
Just to let you know the repaired/replaced DH2500 arrived first thing yesterday. I installed it straight away and it was clear the unit was shifting a great deal more air than the previous unit. The unit is running a constant 2.5 to 3 amps and within 24 hrs the humidity is down to near 55%. I am impressed!!
Thank you to all concerned for correcting the issue(s) in a fairly quick time, and appreciating i wasn’t being unreasonable in wanting to get it sorted. Because of your help and the impressive nature of the unit i will early next year buy other unit(s) and extol the virtues of this amazing little machine.
The product alone is not sufficient to hang onto customers its the backup which sets companies apart, especially these days ! Thanks again (Ecor Pro DH2500)
Kind regards
Simon
Tuesday 20th November 2012
I want to say that you have amazing knowledgable staff who have excellent customer service. (Eco Air DD122FW mk5)
Samantha, Oxford
Wednesday 14th November 2012
The replacement dehumidifier arrived this morning via APC-Overnight. They also took away the defective unit to return to you.
The new unit is fine - it is quietly humming away on my landing! Having seen the undamaged unit it is clear that the original machine had taken quite a battering on its way to us.
I am very grateful for your considerable help and reassurance and I am impressed by the service your company provides - thank you.
Best wishes
Peter Longhurst
Friday 2nd November 2012
I just received my ecoair dehumidifier - it's great (and came the next day)
I have it in my converted garage - single skinned (but lined and plastered)
The silver filter had made a noticeable difference in an hour - the smell of mildew actually disappeared and my clothes n longer smell of 'shed' when I go down there.
The added bonus of the weather station (was this a gift?) means that i can see how humid the room is you could see the humidity just drop.
It is quite quiet - ok when i play drums; but not so good for recording (but then it can simply go off for a little while)
It now means i no longer have to worry about electrical equipment in there
I now realise how damp the space was - as there is a noticeable amount of water in the 2 litre container ( i may have to raise the unit and use the tube to allow the water into a bigger container) - once the room gets to a stable level of humidity i can see how much water it takes from the air on a regular basis
Any way i was moved to email just because it has completely changed the nature of the room (have to wait for how it copes in the winter......) (Eco Air DD122FW mk5)
Best wishes
Sam
Wednesday 17th October 2012
Tuesday 9th October 2012
Francesca, Chelsea Harabour (DD122FW mk5)
Wednesday 26th September 2012
Many thanks received this morning very quick and good service!
Thanks again
Mr F.P. du-Randt (dd122fw mk5)
Saturday 8th August 2012
Dear Terry,
The Free gift arrived yesterday, Very pleased with it.
Many thanks,
John
PS the De-humidifier is pretty good too! (Eco Air DD122FW)